Quest

FAQ

Frequently Asked Questions

Frequently Asked Questions

1. What is the COVID capacity for the Arena?
Capacity of the park reduced to 30% (Max 20 players in Main Arena/session, Max 10 players in Junior Arena/session)
2. How often is the park sanitized to protect against COVID?
Complete sanitization of the park daily before opening for public. Complete sanitization of the Main Arena and Junior Arena is done every hour.
3. Do all visitors have to wear face masks?
All guests, including children, will be required to wear face coverings at all times throughout their visit, unless medically exempt. All staff will also be required to wear visors and/or masks throughout the park.
4. Do we have to be vaccinated to get in?
Yes, according to mall regulations you have to be vaccinated with at least one dose.
5. Should kids be vaccinated to get in?
Yes, kids aged 12 and above should be vaccinated with one dose.
6. How do I book and do I have to book online?
We advise pre-booking your visit online here to avoid standing in line. Please note that we will be operating on reduced visitation slots, so please check our calendar before booking a date.
7. Can I pay by cash for walk-ins?
We will be accepting cash. We also accept debit/cred card payments.
8. Will there be temperature checks in place for guests on arrival?
Yes. Every guest will be required to have their temperature taken on arrival to Quest using a contact free thermometer. Those displaying a temperature of 37.8 degrees or higher will not be admitted to the park. We therefore ask any guest who feels unwell or displays any symptoms of coronavirus not to visit until you are recovered.
9. Is there a day for females only?
Ladies time is every Monday from 5-10pm.
10. Will there be men working during ladies' time?
No, all staff will be female during ladies' time.
11. Can I book ladies time?
Unfortunately, ladies time can only be booked by visiting our park at this moment of time.
12. Can I remove my hijab during ladies' time since its only women?
Whilst we grantee that there will only be ladies working and inside ques, that QUEST has security cameras to ensure visitors’ and staff safety, whilst these cameras are in operation they will only be reviewed if there is an incident. Therefore, it is our policy to inform you and you may choose to remove or keep your hijab at your will.